INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of gemstones does RORAGEMS offer?

We specialize in a wide variety of natural gemstones, including Padparadscha, Blue Sapphires, Yellow Sapphires, White Sapphires, Purple Sapphires, Alexandrite,  Rubies, Spinels, Zircons, Quartz, Peridots, Garnets and more, with a focus on quality and authenticity.

What makes RORAGEMS a trustworthy choice for purchasing gemstones?

RORAGEMS is a trustworthy choice for purchasing gemstones for several reasons. First and foremost, we are a registered business that has been operating since 2021, with a solid reputation built on providing high-quality gemstones. We ensure that our stones are directly sourced from miners, allowing us to offer only natural, authentic gemstones.

Our commitment to transparency and customer satisfaction is key, and we welcome any questions or doubts you may have. Feel free to visit our showroom to see the gemstones in person, where our knowledgeable staff will be happy to assist you with any inquiries. At RORAGEMS, we take pride in delivering a trustworthy, reliable, and personalized experience for all our customers.

Are your gemstones certified?

Yes, all our gemstones come with certification from reputed labs in Sri Lanka ensuring authenticity and quality.

How do I verify the authenticity of your gemstones?

With special requests, we can generate gemstone is accompanied by a certification report detailing its origin, quality, and specifications.

Can I purchase gemstones online?

Yes, we provide a secure e-commerce platform for easy online purchases.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers. Additional local payment options may be available depending on your region.

Do you offer customized jewelry?

In special cases, we can craft custom jewelry using your selected gemstone.

Do you ship internationally?

Absolutely! We ship to over 80 countries using reliable logistics partners. Please note customs duties may apply depending on your location.

What is your return policy?

We accept returns within 48 hours of delivery, provided the item is unused and in its original packaging. Read our Return Policy for detailed information.

How are gemstones packaged for shipping?

Gemstones are securely packaged to ensure safety during transit, and insurance is included.

How should I care for my gemstone?

Avoid exposure to harsh chemicals, clean with a soft cloth, and store in a separate box to prevent scratches.

Do gemstones lose their shine over time?

In rare cases slight change of color might occur after long period of time. Proper care ensures they maintain their brilliance. Some gemstones may need periodic cleaning by professionals.

Can I request a specific cut or size?

Yes, we provide tailored services to meet your preferences for cuts, sizes, and settings.

What if I’m unsure about the size I need for a jewelry setting?

Contact us for expert guidance.

Are your gemstones ethically sourced?

Yes, we source gemstones directly from miners, ensuring ethical practices and fair trade.

Can I sell gemstones to Roragems?

Currently, we focus on retail sales but may consider direct sourcing for unique, high-quality stones.

Do you offer bulk discounts for jewelers?

Yes, we provide competitive pricing for bulk orders. Please contact us for more details.

What are Padparadscha sapphires?

These are rare sapphires known for their unique pinkish-orange hue, and they hold a special place in our collection. For more information read our blog.

Do you provide astrological consultations?

By sharing your date of birth and the time with us, we can check the most suitable gemstone for your needs.

Is it possible to view the gemstone live online before I purchase?

Yes, we can arrange a convenient time for a live online viewing and discussion, allowing you to see the gemstone in real time and address any questions before making your purchase.

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