1. Introduction

Welcome to RORAGEMS! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, buyers, and other users of our platform. If you disagree with any part of these terms, you must refrain from using our services.

2. Product Authenticity

All gemstones sold on RORAGEMS are genuine and meet the specified descriptions. Certification details will be provided for certified stones. However, slight variations in color, size, or clarity may occur due to photography or monitor settings.

3. Order Placement & Acceptance

Orders placed on our website constitute an offer to purchase. We reserve the right to accept or reject any order for reasons such as limited availability, inaccuracies in product descriptions, or suspected fraudulent activity.

4. Pricing

All prices are listed in USD and are subject to change without prior notice. Any applicable taxes, duties, or fees are the responsibility of the buyer. RORAGEMS strives for accuracy, but pricing errors may occur. If an error is found, we will notify you and give you the option to confirm or cancel the order.

5. Payments

Payments can be made using credit cards, bank transfers, or other methods specified on our website. Transactions are securely processed through trusted third-party payment gateways. RORAGEMS does not store sensitive payment information.

6. Shipping & Delivery

We ship globally, offering insured and trackable delivery methods. Delivery times may vary depending on the destination and chosen shipping option. Customers are responsible for providing accurate shipping addresses. RORAGEMS is not liable for delays caused by customs or external courier services.

7. Returns & Refunds

Returns are accepted under specific conditions outlined in our return policy. Custom-cut or personalized gemstones may not be eligible for return. Refunds will only be processed after the returned item is inspected and verified.

8. Liability

RORAGEMS is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid by the buyer for the product in question.

9. Intellectual Property

All content on RORAGEMS’ website, including images, text, and trademarks, is the property of RORAGEMS and is protected by copyright laws. Unauthorized use is prohibited.

10. Privacy Policy

Your personal information is handled according to our Privacy Policy, which ensures the protection and ethical use of your data.

11. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes arising from the use of our services will be resolved through arbitration or in courts located in Sri Lanka.

12. Amendments

RORAGEMS reserves the right to update or modify these terms at any time without prior notice. Continued use of the website signifies your acceptance of the updated terms.

13. Contact

For questions or concerns regarding these terms, please contact us at hello@roragems.com.